SHIPPING POLICY
11. Delivery of goods to the Buyer
11.1. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
11.2. The buyer undertakes to accept the goods himself. In case he cannot accept the goods himself and the goods have been delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding delivery of the goods to the wrong entity.
11.3. The goods are delivered by the Seller or his authorized representative.
11.4. Delivery price is already included into the price unless indicated otherwise.
11.5. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These deadlines are preliminary and do not apply in cases when the required goods are not in the Seller's warehouse or when the seller is missing crucial components. In such cases, the Buyer is informed about the lack of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery. Bank holidays in Lithuania (or in a country of delivery) are not included in the delivery time.
11.6. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third party shipping company or due to circumstances beyond the control of the Buyer.
11.7. At the time of delivery of the goods to the Buyer, the Buyer must together with the Seller, his authorized representative or third party shipping company employee check the condition of delivered goods and sign the delivery-acceptance document of the consignment. After the Buyer signs the delivery-acceptance document of the consignment, it is considered that the consignment has been delivered in proper condition, there are no damaged goods (when the origin of damage is not due to factory defects), there are no missing components (which can be identified during the external inspection of the goods). If the Customer notices that the packaging of the delivered consignment is damaged (wrinkled, wet or otherwise externally damaged), the product (s) is / are damaged and / or the product (s) are not in a complete set, the Buyer must indicate this in the delivery-acceptance document of the consignment and, in the presence of the Seller, his representative or third party shipping company employee to draw up a report of damage / non-conformity of the free-form consignment and / or the product (s). If the Buyer fails to do so, the Seller shall be released from liability to the Buyer for damage to the goods, if the cause of such damage is not a factory defect, and for discrepancies in the assembly of goods or sets, if these discrepancies can be identified during external inspection.
11.8. At the time of sending the goods to the Buyer, the Buyer must have fully paid for the sent goods.
12. Return and exchange of goods
12.1. Deficiencies of sold goods are eliminated, goods of poor quality are replaced, returned in accordance with the 2001 June 29 by order no. 217 “On Approval of the Rules of Return and Exchange of Items” approved by the Rules of Return and Exchange of Items.
12.2. the Buyer may exercise the right to return the goods (standard products) and withdraw from the contract of purchase and sale of goods in accordance with the procedure provided for in clause 12.4. and in accordance with conditions below:
12.2.1. not later than within 14 (fourteen) days from the day of delivery of the goods to the Buyer to inform the Seller about the withdrawal from the contract by writing to the e-mail address info@inovalux.lt;
12.2.2. not later than within 14 (fourteen) days from the day of informing the Seller about the withdrawal from the contract, to hand over the goods to the Seller together with the purchase document (purchase receipt and / or VAT invoice) and other related documents (for example, the warranty book).
12.2.3. the Buyer agrees to cover the costs for delivery according to the provided invoice.
12.2.4. the Buyer pays all the costs for return shipping.
12.3. When the buyer returns the goods, the following conditions must be met:
12.3.1. the returned goods must be in the original undamaged packaging (this item does not apply in the case of returning defective goods);
12.3.2. the goods must be undamaged by the Buyer;
12.3.3. the goods must be unused without losing its commercial appearance (undamaged labels, protective films not torn off, etc.) (it does not apply in the event of the return of a defective product);
12.3.4. the returned goods must be in the same set as received by the Buyer;
12.3.5. when returning the goods, it is necessary to submit the document of its acquisition (invoice), the letter of warranty (if it was issued) and the return document filled in in a free form, which indicates the reason for the return of the goods;
12.3.6. when returning the goods, the Buyer bears all transportation costs;
12.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in this Article.
12.5. When the wrong and / or low-quality product is returned, the Seller undertakes to replace the product with the same or similar quality product. In the event that the Seller does not have similar goods, he shall return to the Buyer the money paid for the goods within 5 (five) working days, if the advance payment has been made. In this case, the Seller is exempted from liability for the non-delivery of goods.
12.6. Return and exchange of goods is carried out in accordance with the Minister of Economy's 2001 June 29 by order no. 217 “Rules for the Return and Exchange of Items” approved by the Minister of Economy. August 17 by order no. 258 approved "Rules for the sale of goods and provision of services when contracts are concluded by means of communication".
12.7. In all cases, the money for the returned goods is transferred only to the payer's bank account.
12.8. The Buyer does not have the right to change his mind and cancel the order and return the product if s/he ordered and received customized goods (custom made solutions) which have been manufactured according to individual order of the Buyer or are obviously adapted according to specific Buyer’s requirements as also indicated in the clause 3.2.1.
12.9. Every wood piece is unique therefore branches, small cracks, color and structural irregularities are not grounds for complaint.
12.10. the Buyer has read and understood that when ordering a product in any color according to the available color list indicated in the product options, the color aberration of the product cannot be avoided and differ depending on the device monitor/screen the Buyer is using.